With the change of the times, traffic and information developed, travel has become one of the lives for modern people. Also, because of easy to get information, consumers can possess more choices and compare prices. Therefore, competition has become the main reason of profit declining and work rising for travel agency.
The main objects of study were business people who working in travel agency. By the business people viewpoint, it is direct way to understand the business management situations. The individual in-depth interview was used to collect for the first-hand data. The research findings showed the working environment of travel agency is high working hours and much more business. Although the using of network system improved the efficient in business, it also affected the life of business people. In addition, the main source of customers is service quality to introduce the new customers. Finally, The major relationship between different travel agencies is private friendship..